Return Policy

We stand behind the products that we sell. If you're not happy with a purchase, please contact us within two weeks of receiving your shipment to arrange a return for repair, store-credit, exchange or refund*. Send an email to us that details the reason for the return (please include your Order Number, if available). We will reply with return instructions within 48 hours (usually the same day that you send your email).

Note that many whistle makers (including the makers of all the "High-end" whistles that we sell) will warranty their whistles for well beyond the two weeks mentioned above - many are happy to adjust their whistles even years after your purchase. In these cases, feel free to contact us - we can either contact the maker for you, or give you contact information so that you can work directly with the maker.
 

Do not attempt to "tweak" a whistle yourself, unless you intend to keep it!
We cannot accept a whistle for return if it has been altered in any way.
 

*A few notes on our Return Policy:

  • We do reserve the right to amend our return policy on a case by case basis if it appears that someone is using it as a way to "play-test" multiple whistles before deciding which one(s) to keep, including the possibility of charging a "restocking fee" of up to 20% on non-defective returned whistles. We also reserve the right to refuse future sales to a customer that we feel is using us as a way to play-test multiple whistles.
     

  • Products must be returned in as-new condition, with product packaging and/or mouthpiece wrappers (if any) also in new condition. Note that if a whistle that had a mouthpiece wrapper is defective, it can of course, be returned for replacement without the wrapper being in tact.

  • We cannot accept the return of CDs, cassettes or videos if the packaging has been opened - we will of course, exchange defective CDs, cassettes or videos for the same title.

  • Special Note about our "Tweeked" Clarke Whistles - we will be happy to adjust or replace our Tweeked Clarkes for up to six months after purchase (as with other products, if a Tweeked Clarke is to be returned for refund you would need to contact us within two weeks of receiving the shipment). The warranty on our Tweeked Clarkes is void if the customer in any way attempts to adjust the windway or the sound-blade of the whistle themselves!

 

Please contact us via email if you have any questions concerning our Return Policy.


 



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